CHS Certification

EFICOR received its first Core Humanitarian Standard on Quality and Accountability (CHS) certification by HQAI on November 22, 2019, with validity until November 22, 2023. You can find more details about our certification by clicking here.

We are pleased to announce that this certification has been successfully renewed for the second time, extending from November 22, 2023, until November 21, 2026.

This demonstrates our unwavering commitment to prioritising the needs and feedback of the people we serve in our programs.

The certification process has been invaluable in helping us assess our strengths and areas for improvement. It serves as validation that we are consistently meeting CHS Commitments and upholding the expected standards.

Our certification involved comprehensive interviews with various stakeholders, including our management team, local staff, and the communities we support. This reaffirms our dedication to CHS principles and their implementation.

You can find a summary of our audit report here.

The audit thoroughly assessed our adherence to CHS Commitments across all levels of our organisation, from our Head Office to our field operations. This comprehensive evaluation included a review of documents, practices, as well as direct conversations with our team members and the communities we serve.

The insights provided in the detailed audit report will serve as invaluable guidance for our ongoing improvement efforts. Through this process, we have reinforced the importance of CHS principles throughout our organisation and made necessary adjustments to our activities based on the findings.

We remain dedicated to continuously enhancing our practices and ensuring that we effectively meet the needs and expectations of those we serve.

Core Humanitarian Standard:

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out nine commitments to ensure that organisations support people and communities affected by crisis and vulnerability in ways that respect their rights and dignity and promote their primary role in finding solutions to the crises they face.

The CHS is a globally recognised, measurable standard. It promotes equitable and collaborative relations between people and communities and those working to support them. It aims to address power imbalances. It is relevant and applicable for all those who individually or collectively work to support people and communities. It can be used as a framework to:

• Enable people and communities to hold those who support them to account.
• Improve the quality and accountability of organisations and their work.
• Assess and verify organisations’ performance and demonstrate their learning journey towards meeting the CHS commitments.
• Promote collective efforts to ensure quality and accountability.

The CHS is founded on the internationally agreed humanitarian principles of humanity, impartiality, independence and neutrality. It is built on the Sphere Humanitarian Charter, which describes people’s right to life with dignity, their right to receive support and assistance, and their right to protection and security.